Privacy Policy
Introduction
Muslim Welfare Organisation UK (MWO) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share personal information in connection with Death Committee membership and other services.
Controller
MWO (Muslim Welfare Organisation UK) is the data controller. Contact: [email protected] or 7 Upper High Street, Cradley Heath, West Midlands, B64 5HX.
What we collect
We collect personal information necessary for membership and claims handling, including:
• Name, date of birth and gender.
• Contact details, including address, telephone number and email.
• Identity documents (passport, driving licence, photo ID).
• National Insurance number where supplied.
• Bank transfer reference and proof of payment.
• Death certificate and claim documents where a claim is made.
• Any other information supplied by you as part of your application or claim.
• Name, date of birth and gender.
• Contact details, including address, telephone number and email.
• Identity documents (passport, driving licence, photo ID).
• National Insurance number where supplied.
• Bank transfer reference and proof of payment.
• Death certificate and claim documents where a claim is made.
• Any other information supplied by you as part of your application or claim.
Lawful basis for processing
We process personal data on the following lawful bases:
• Contract: to administer your membership and manage claims.
• Legal obligation: to comply with accounting and regulatory requirements.
• Legitimate interests: to maintain the Death Committee Fund and communicate with members.
Where special category data is processed, we will do so only where lawful and strictly necessary for the administration of the fund, and with appropriate safeguards.
• Contract: to administer your membership and manage claims.
• Legal obligation: to comply with accounting and regulatory requirements.
• Legitimate interests: to maintain the Death Committee Fund and communicate with members.
Where special category data is processed, we will do so only where lawful and strictly necessary for the administration of the fund, and with appropriate safeguards.
How we use your information
We use personal data to:
• Process and manage membership applications.
• Administer payments, refunds and claims.
• Communicate with members about membership status, renewals and important updates.
• Investigate complaints and disputes.
• Keep financial and membership records as required for accounting.
• Process and manage membership applications.
• Administer payments, refunds and claims.
• Communicate with members about membership status, renewals and important updates.
• Investigate complaints and disputes.
• Keep financial and membership records as required for accounting.
Data sharing
We do not sell personal data. We may share information with:
• Trustees and authorised MWO staff for administration and fund management.
• Third party service providers who process data on our behalf, such as payment processors, hosting providers and email services. These providers are subject to data processing agreements.
• Law enforcement or government agencies where required by law.
• Trustees and authorised MWO staff for administration and fund management.
• Third party service providers who process data on our behalf, such as payment processors, hosting providers and email services. These providers are subject to data processing agreements.
• Law enforcement or government agencies where required by law.
International transfers
Personal data is processed and stored within the UK. If we need to transfer personal data outside the UK, we will ensure appropriate safeguards are in place.
Retention
We retain membership and financial records for a minimum of seven years for accounting purposes. ID documents will be retained only for as long as necessary to validate membership and comply with legal obligations. Retention periods will be reviewed periodically.
Security
We use appropriate technical and organisational measures to protect personal data, including SSL encryption for online forms, access controls for administrative accounts and regular security reviews.
Your rights
You have the right to:
• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure, subject to legal and contract obligations.
• Request restriction of processing.
• Object to processing where lawful basis permits.
• Request data portability where applicable.
• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure, subject to legal and contract obligations.
• Request restriction of processing.
• Object to processing where lawful basis permits.
• Request data portability where applicable.
To exercise any right, contact [email protected] and we will respond within statutory timeframes.
Complaints
If you are unhappy with how we process your data you can complain to us at [email protected] and to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this Privacy Policy. The current version will always be published on muslimwelfare.org.